PrivacyPolicy

Last updated: 1 April 2026

Who We Are

Kahiki (“we”, “us”, “our”) operates hospitality venues and experiences. For data protection purposes, the data controller is:

FW Industries Group
Company Number: 09945709
Email: aloha@kahiki.co.uk

2. What Data We Collect

We may collect and process the following types of personal data:

– Name
– Email address
– Phone number
– Booking details (dates, group size, preferences)
– Event or enquiry details

Automatically collected data may include IP address, browser type, pages visited, and device information.

Marketing data includes preferences and engagement with communications.

3. How We Use Your Data

We use your data to:

– Manage bookings and enquiries
– Provide customer service
– Send confirmations and updates
– Improve our website and user experience
– Send marketing communications (where consent is given)
– Comply with legal obligations

4. Legal Basis for Processing

We rely on:

– Contract
– Legitimate interests
– Consent
– Legal obligations

5. Marketing Communications

You may receive marketing communications if you have opted in or previously engaged with us. You can unsubscribe at any time via email or by contacting us directly.

6. Sharing Your Data

We may share your data with trusted third parties including booking platforms, payment providers, website hosting, analytics, and marketing services. We do not sell your data.

7. Data Retention

We retain data only as long as necessary:

– Booking data: up to 6 years
– Marketing data: until unsubscribed
– Analytics: up to 26 months

8. Cookies

Our website uses cookies to improve functionality and analyse performance. You can control cookies via your browser settings.

9. Your Rights

You have the right to access, correct, delete, or restrict your data, withdraw consent, and lodge a complaint with the ICO.

Contact: aloha@kahiki.co.uk

10. Data Security

We implement appropriate measures to protect your data from unauthorised access or misuse.

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page.

Contact Us

Email: aloha@kahiki.co.uk